Coding Support for EHR Conversions

Backlogs, be gone.

Don’t build a huge backlog!

Stay ahead of coding volume with KIWI-TEK.

EXTRA CODERS DURING EHR CONVERSIONS TO EPIC, CERNER AND MORE

Whether you’ve recently transferred your EHR or have been in the trenches for quite some time, we keep processing accounts on your old system until everything is up and running. You can train your internal team on your new EHR without worrying about background work.

Headshot of Michelle Leeds, KIWI-TEK medical coding company employee

“Especially in the coding realm, you’re taking a whole group of coders out for training and it’s generally for at least two to three hours a week for several weeks. You’re losing productivity. There’s the implementation and the training time that automatically costs a lot, and just as with anything new, there’s a learning curve.”

Sarah Humbert, RHIA, ICD-10 AHIMA Certified Trainer, Vice President of Coding Operations

TIPS TO MAINTAIN YOUR SANITY WITH CLAIMS REJECTIONS AND BACKLOGS  

Claims rejections and backlogs due to EHR edits is a worrisome issue for revenue cycle executives. Dozens of organizations report the same challenge: how to clean up coding edits, errors and claims rejections following a new system implementation or major upgrade without causing coder burnout or staffing churn.  

Hire an HIM project manager

Assign an HIM department member to serve as point person throughout the project. This is critical if you are also centralizing coding operations as part of the EHR implementation.  

Engage a physician liaison

Designate at least one physician liaison to interact with coding and clinical documentation improvement (CDI) leadership.  

Conduct thorough testing

Take time to test every single function prior to go live to ensure all information flows properly, including chargemaster data. If you missed our tip sheet on how to relieve pressure before implementation, click here.

Work with experienced vendors

When time is precious, you want to work with vendors who have experience in your new system. Ask for best practices, ask for reports and ask how queues can be created and further subdivided by specialties for coders.  

Implement vendor backup

One organization reported one to two hours of daily coder training for two months in their new EHR, which had a significant impact on coder productivity. Rather than putting all your eggs in one basket, plan for vendor backup during training hours for anticipated lulls in production.