Roundtable Discussion: COVID-19 Challenges, Solutions, and Guidance for 2021

Revenue cycle and health information management experts discuss challenges, solutions, and lessons learned over the course of dealing with the COVID-19 pandemic.

By Bill Wagner, CHPS, CPCO

In September 2020, KIWI-TEK hosted a customer roundtable discussion with several revenue cycle and health information management (HIM) experts regarding their COVID-19 challenges, solutions, and lessons learned. The objective was to build a better understanding of how HIM and revenue cycle professionals met the unforeseen challenges of 2020, and how their experiences framed perspectives for the future. This article captures the essence of the conversation and offers guidance to help the HIM community navigate new challenges in 2021 and beyond. The discussion was moderated by Bill Wagner, CHPS, CPCO, chief operating officer of KIWI-TEK.